Refund policy
- If you are not satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one. This can be done for up to 30 days from the date you purchased it.
- If you want an exchange or a refund, a notification via email must be provided, containing your claim, name and order number. Additionally, in case of exchanges a shipping address must be provided, as well as the bank account number for refunds.
- Exchanges and refunds are processes within 30 business days from the day of receiving the data necessary.
- The access to the Fast Phrases can be purchased by paying a subscription fee. By registering to use the paid Fast Phrases, you agree to gain access to the Fast Phrases immediately. You may change your mind for any or no reason and receive a full refund of all paid fees within thirty (30) days – 30 day money back guarantee.
- Your payment to (or to a third party through whom you purchased access to the Fast Phrases) shall be automatically collected upon finalizing the first payment on the sales website of the Fast Phrases. The process of finalisation involves introducing payment details to the system by the Client, and then accepting and authorising them by means of special codes, if required by the bank or by payment provider. Your payment to (or to a third party through whom you purchased the access to the Fast Phrases) will automatically renew at the end of the subscription period, unless you cancel access to the Fast Phrases before the end of the current subscription period. The service shall be cancelled within a few days from the date after the last day of the current subscription period. However, if you cancel your payment or access to the Fast Phrases and/or terminate it after 30 day money back guarantee is over (where applicable), or before the end of the current subscription period, we will not refund any subscription fees already paid by you.
- If you wish to receive a full refund of all amounts paid before the end of 30 day money back guarantee, you must contact our Customer Service, by sending an email containing your statement of withdrawal from the Agreements to: